Refund policy

We don't offer returns or refunds for change of mind, however if there is an issue with any item received you can always contact us for any return question at info@balancewineco.com.au and we'll do whatever we can to help.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Gift Cards and sale items
Unfortunately, we cannot accept returns on sale items or gift cards.